RETURNS & REFUNDS

This policy covers equipment bought from LRDG. It sits alongside your legal rights, and nothing here reduces them.

Stock items

You may return a stock item within 14 days of receipt for a refund, provided it is unused, in its original packaging and in as-new condition. Under the Consumer Contracts Regulations 2013 you have a statutory 14-day right to cancel; where we offer longer or easier terms, that is in addition to it, not instead of it.

Bespoke and built-to-order equipment

This is the important exception, and we would rather be plain about it before you order than after.

Items made to your specification or measurements are exempt from the 14-day cancellation right under regulation 28(1)(b) of the Consumer Contracts Regulations 2013. For LRDG that means:

• The Tactical Membrane Drysuit when ordered bespoke and cut to your measurements, in your chosen colour.
• The SHARK CCR, which is built to the operator's configuration on a 4 to 6 week lead time.

Stock-size drysuits ordered without alteration are not bespoke, and the 14-day right applies to them normally.

This exemption does not affect your rights if an item arrives faulty, damaged, or not as described. Those rights apply to bespoke goods exactly as they do to anything else.

Deposits

The refundable deposit on a SHARK CCR build is returnable in full up to the point we begin procuring materials or components to your specification. We will tell you in writing when that point is reached, before it happens. After that, we will refund the balance of the deposit less costs already committed on your behalf.

Hygiene exclusions

For hygiene reasons we cannot accept returns of items worn against the skin or breathed through, unless they are still sealed in their original packaging or are faulty. That includes drysuit seals and undersuits, mouthpieces, breathing loops and hoses, and counter-lungs.

Sending something back

• Include a copy of your order confirmation, and tell us whether you want a refund or an exchange.
• Package the item so it arrives as it left. Returns travel at your risk and remain your property until we receive them in good order.
• Use an insured, tracked service for the full value of the goods, and keep the tracking number. On items at this value that matters, because a SHARK CCR is not an ordinary parcel.
• Return postage is yours to cover, unless the item is faulty or we made the error.

Send returns to:
LRDG, 4 Mason Court, Gillan Way, Penrith 40 Business Park, Penrith, Cumbria CA11 9GR, United Kingdom

Contact info@lrdg.uk before returning anything so we can expect it.

Inspection and restocking

All returns are inspected. We may deduct up to 10% where an item needs cleaning, repacking or servicing before it can be resold. Returns received after the stated period may, at our discretion, be accepted for credit rather than refund.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the goods, or of you providing evidence that you have sent them, whichever is sooner.

Training and expeditions

Courses and expeditions are services, not goods, and are covered separately in our terms.